Legal
Privacy Policy
Your privacy matters to us. Learn how we collect, use, and protect your information.
Last updated: January 2025
1. Information We Collect
- •Account Information: Name, email address, phone number, and profile picture when you create an account.
- •Location Data: Real-time location when you use our app to provide accurate pickup, navigation, and drop-off services.
- •Payment Information: Payment card details and transaction history processed securely through our payment partners.
- •Device Information: Device type, operating system, unique device identifiers, and mobile network information.
- •Usage Data: How you interact with our app, including ride history, ratings, and preferences.
2. How We Use Your Information
- •To provide and improve our ride-hailing services and match you with nearby drivers.
- •To process payments and prevent fraudulent transactions.
- •To send you important updates about your trips, account, and our services.
- •To personalize your experience and provide relevant promotions and offers.
- •To ensure safety and security for all riders and drivers.
- •To comply with legal obligations and respond to law enforcement requests when required.
3. Information Sharing
- •Drivers: We share your name, pickup location, and destination with drivers to complete your ride.
- •Payment Processors: Transaction details are shared with our secure payment partners.
- •Service Providers: We work with trusted third parties for analytics, customer support, and marketing.
- •Legal Requirements: We may disclose information when required by law or to protect rights and safety.
- •We never sell your personal information to third parties for their marketing purposes.
4. Data Security
- •We use industry-standard encryption (SSL/TLS) to protect data in transit.
- •Sensitive information is stored in encrypted databases with strict access controls.
- •We regularly audit our security practices and update them to address new threats.
- •Payment card information is handled in compliance with PCI-DSS standards.
- •We promptly investigate and respond to security incidents.
5. Your Rights and Choices
- •Access: You can request a copy of the personal information we hold about you.
- •Correction: You can update or correct your account information at any time through the app.
- •Deletion: You can request deletion of your account and associated data.
- •Opt-out: You can unsubscribe from promotional emails and manage notification preferences.
- •Location: You can disable location services, though this may limit app functionality.
6. Data Retention
- •We retain your personal information for as long as your account is active or as needed to provide services.
- •After account deletion, we may retain certain information for legal, safety, and business purposes for up to 3 years.
- •Anonymized data may be kept indefinitely for analytics and service improvement.
7. Updates to This Policy
- •We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
- •We will notify you of significant changes through the app or via email.
- •Your continued use of our services after updates constitutes acceptance of the revised policy.
8. International Data Transfers
- •Your information may be transferred to and processed in countries other than your country of residence.
- •We ensure appropriate safeguards are in place for international data transfers.
- •By using our services, you consent to the transfer of your information as described in this policy.
Questions about your privacy?
Contact our Data Protection Officer at privacy@oyariyders.com